Users with staff-level access to Credo Platform will authenticate directly to Credo Insights. If you have staff-level access, but receive an error message stating that you are not permitted to access Insights, your browser may have you flagged as a student. This may be because you accessed Credo's multimedia on a LibGuide or other website.
Try these steps if you are unable to authenticate to Insights:
- Clear your cache or log out of Credo's platform
- Log back in to Credo's platform and access Credo Insights using the link on the Instructor Dashboard
If this does not work, please contact Credo’s Customer Success Team at firstname.lastname@example.org.
See this page for more information about How to use Credo Insights.