For technical support, our team is available via phone or email during our business hours:
Monday - Friday, 9am - 5pm EST
Phone: 1 (617) 500-4701
Please do not hesitate to contact us with any questions you may have.
Credo's learning platform supports the current versions of:
- Microsoft Edge
- Internet Explorer 11
Learning Management Systems Supported
Blackboard: Blackboard Learn v. 9.1, Service Pack 9 or later
D2L: Brightspace Platform 10.3 or later
Canvas: Any version
Moodle: Version 2.6.5 or later
LTI: Version LTI 1.1 (Instruct Only)
We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability. Slower connection speeds may be able to access Credo's video material, however, viewers may not experience the best video quality and speed.
Credo supports remote authentication via a proxy server. All Credo content is delivered via secure URLs, and as such, proxy servers must have a valid SSL certificate for access. For institutions that do not have a proxy, we support the authentication methods listed here.
Sign-On Screens and Embed Codes
If your institution uses Microsoft ADFS for your remote sign-on screen, please be aware that this system has a default setting which forbids the sign-on screen from displaying in an <iframe> embed code (X-Frame-Options Set to Deny). If you use Microsoft ADFS or if you have a different remote sign-on method configured to forbid display in an <iframe> code, you may encounter difficulties using the <iframe> embed codes provided for Credo content. There are several other integration/authentication methods supported. Detailed information and alternatives to having students sign in from within an embed code can be found on this page: X-Frame-Options Set to Deny.
Maintenance & Downtime
The Credo platform SLA is 99.9% uptime with the exception of any maintenance. Any maintenance involving downtime will be scheduled and customers will be notified in advance.
The above information is applicable to all Credo Learning Tools products, including: Instruct, View, and K-12 Products (SKILL/Source Modules).
Please note that LTI integration is a feature of Instruct (formerly known as the InfoLit Modules) and is not available in View or K-12 Products.