Credo understands that data privacy and security is of the foremost importance. For that reason, data sent via the web is encrypted by https provided that you have configured use of https within your LMS. Data at rest is encrypted.
The Credo Learning Tools software is a hosted platform in the Amazon Web Services cloud. Web Application Firewalls and EC2 security groups are utilized to restrict access from the public Internet and between instances within the cloud.
If you have any questions, Credo’s primary Customer Support location is in Boston, MA with support hours from 9 am to 5 pm EST. To reach customer support email email@example.com.
Data Privacy: Credo protects the privacy of our Licensees’ student education records in conformance with the Family Educational Rights and Privacy Act ("FERPA"), where FERPA is applicable.
Credo complies with all applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). We receive Student Data from institutions as a “school official” under FERPA and only process Student Data for educational purposes. In the event we receive a subpoena or judicial order for the disclosure of education records, we will notify the associated institution(s) prior to fulfilling the request in accordance with §99.31(a)(9). For additional information on FERPA, please visit the U.S. Department of Education’s Privacy Technical Assistance Center.
As of May 25th, 2018, Credo is compliant with the EU's General Data Protection Regulation (GDPR).
Data Management: Credo Learning Tools products are deployed in a highly available configuration with full redundancy of servers at every tier. Routine database backups are taken every 24 hours in addition to real-time transaction logs allowing for point-in-time-recovery going back 31 days. Credo hosting and data storage is located within the United States.
Stability: The Learning Tools SLA is 99.9% uptime with the exception of any maintenance. Any maintenance involving downtime will be scheduled and customers will be notified in advance. Credo has a test environment which allows for testing LTI and SSO integration before launch. The test environment is hosted on a separate server from the production environment.
Integration & Releases: Credo uses an Agile development cycle. Maintenance items are released continuously, as they are completed. New feature updates are released between academic semesters to avoid disruption. All code in our application must pass integration testing before deployment. We perform regular interface testing to ensure functionality is working properly after updates.
The above information is applicable to all Credo Learning Tools products, including: Instruct, View, and K-12 Products.